Refund Policy

Last Update: 06.10.2024


1. Introduction

Welcome to Hostingtom (Managed by: Jeeban Services India Private Limited). We value your business and strive to offer high-quality services and customer support. However, we understand that circumstances may arise where you may need to cancel a service or request a refund. This Refund Policy is designed to clarify the conditions under which refunds are offered, how refund requests are processed, and what customers can expect when they seek refunds. By using our website and services, you agree to the terms of this Refund Policy. If you do not agree to this Refund Policy, please do not use our services or purchase any products from our website. This policy applies to all customers of Hostingtom (Managed by: Jeeban Services India Private Limited), including those with shared hosting, VPS hosting, dedicated servers, and domain registration services.

2. General Refund Conditions



2.1. Refund Eligibility

Refund eligibility depends on the type of service purchased and the timeframe within which the refund request is made. The following general conditions apply to all refund requests:
  • Refunds are only available within a specified period (usually within 30 days of purchase) unless otherwise stated in the terms of the specific service.
  • Only initial purchases are eligible for refunds. Renewals, upgrades, or additional services are non-refundable.
  • Refunds are not applicable if the terms of service have been violated or in cases of account termination due to misconduct, abuse, or non-compliance.
  • Refund requests must be submitted through our support portal, email, or another official communication channel.

    2.2. Services Ineligible for Refunds

    Certain services are non-refundable, including but not limited to:

    Domain Name Registrations
    Domain registration fees are non-refundable once a domain name has been registered.

    SSL Certificates
    SSL certificate purchases are final and cannot be refunded once the certificate is issued.

    VPS Servers
    Refunds are not provided for vps server services.

    Dedicated Servers
    Refunds are not provided for dedicated server services.

    Software
    Refunds are not provided for softwares.

    Custom or Add-on Services
    Any custom-built packages, design services, or other add-ons are non-refundable. Refunds may not be offered if the service includes any promotional or bundled items that are not part of a regular package.

    2.3. Money-Back Guarantee

    We offer a 7-day money-back guarantee on certain services such as shared hosting and VPS hosting. If you are not completely satisfied with our services within the specified period, you may request a refund in accordance with the conditions set out in this policy.

    Shared Hosting
    Our shared hosting services are eligible for a full refund if you cancel within 7 days of purchase.

    VPS Hosting
    VPS hosting services are eligible for a full refund if you cancel within 2 days of purchase, provided no violation of terms has occurred.

    Dedicated Hosting
    Refunds are generally not provided for dedicated hosting services, unless specific circumstances apply as determined by the support team. The money-back guarantee does not apply to renewals or service upgrades.

    3. Refund Process



    3.1. How to Request a Refund

    To request a refund, you must submit a ticket request through our support ticket system. Your request must include the following information:
  • Your full name and contact details.
  • The service for which you are requesting a refund.
  • The reason for the refund request.
  • Your order number or invoice details.
    • Refund requests are evaluated on a case-by-case basis, and we reserve the right to approve or deny refund requests at our discretion based on the criteria outlined in this Refund Policy.

    3.2. Processing Time

    Once a refund request is approved, the refund will typically be processed within 7 business days. You will receive a confirmation via email once the refund has been processed. Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

    Credit Card Payments
    Refunds for payments made via credit card will be returned to the original credit card used for the transaction. The time it takes for the refund to appear on your statement depends on your card issuer.

    PayPal Payments
    Refunds made through PayPal are processed back to your PayPal account within 7 business days.

    Bank Transfer Payments
    For payments made via bank transfer, refunds may take longer, as we will need to confirm the bank details and initiate a manual refund. Please note that any bank or transaction fees associated with your payment method may not be refundable.

    4. Partial Refunds

    In some cases, a partial refund may be granted, depending on the type of service and the amount of time you have used the service. A partial refund might apply in the following situations:
  • You cancel the service after the 7-day money-back guarantee has expired.
  • You have used only a portion of the services or resources provided (e.g., disk space or bandwidth).
  • A portion of the service was delivered as agreed, but certain elements were unsatisfactory. The refund amount in such cases will be prorated based on the time remaining in your service term or the portion of the service that was not delivered.

    5. Non-Refundable Services and Fees

    Certain services and fees are non-refundable. These include:

    5.1. Domain Name Registrations

    Domain name registration fees are non-refundable, as they involve third-party registrars who incur non-reversible costs upon registration. This applies to:
  • New domain registrations.
  • Domain transfers.
  • Domain renewals.
    • Once a domain name is registered, the cost cannot be refunded, even if you decide not to use it. You may still retain control over the domain name for the duration of the registration period.

    5.2. SSL Certificates

    SSL certificates are non-refundable once issued. We work with third-party Certificate Authorities (CAs) that immediately incur costs upon the issuance of a certificate. If you encounter issues with an SSL certificate, please contact our support team to explore potential troubleshooting steps or replacement options.

    5.3. Setup Fees

    If you have paid setup fees for certain services, these fees are non-refundable. Setup fees are charged for the configuration and deployment of servers, software, and other infrastructure necessary to activate your service.

    5.4. Early Termination Fees

    In cases where a service contract includes early termination fees, these fees are non-refundable. Early termination fees apply when you cancel a service before the agreed-upon contract term has been completed.

    6. Cancellations



    6.1. How to Cancel Services

    To cancel your services, you must submit a cancellation request through your client account dashboard or via our support team. Cancellations must be made before the renewal date of your service to avoid being charged for the next billing cycle. If you wish to cancel a service, follow these steps:
  • 1. Log in to your account on our website.
  • 2. Navigate to the "Services" section of your account dashboard.
  • 3. Select the service you wish to cancel.
  • 4. Click the "Cancel" button and follow the prompts to complete your cancellation request.
    • Once your cancellation request has been received, it will be processed within 7 business days.

    6.2. Timing of Cancellations

    To avoid being billed for another term, cancellation requests must be submitted before the renewal date. If you cancel after the renewal has been processed, you will not be eligible for a refund for that billing cycle.

    Monthly Subscriptions
    Cancellations must be requested at least 7 days before the monthly renewal date.

    Annual Subscriptions
    For annual billing cycles, cancellations must be requested at least 30 days before the renewal date. Failure to cancel your subscription in time may result in automatic renewal charges, which are non-refundable.

    6.3. No Refund for Late Cancellations

    If you cancel your service after it has already been renewed or after the 7-day money-back guarantee period, you will not be eligible for a refund. It is your responsibility to ensure that you submit cancellation requests in a timely manner.

    7. Promotions, Discounts, and Special Offers

    If you have purchased a service under a promotional or discounted rate, the refund will be based on the discounted price, not the standard service rate. Refunds for services purchased during promotional periods or special offers are subject to the following conditions:
  • Refunds for promotional items will not include any free or bonus items included in the promotion.
  • Discounts provided at the time of purchase may affect the refundable amount if the refund request is submitted. Promotions, discounts, and offers cannot be combined with other refunds or credits unless explicitly stated.

    8. Refunds Due to Service Outages

    In the event of a prolonged service outage or downtime that significantly affects the performance of our services, you may be eligible for a refund or credit at our discretion. However, refunds due to service interruptions are subject to the following limitations:
  • Refunds are not guaranteed for brief or scheduled downtime necessary for maintenance and upgrades.
  • Any refund provided for service outages will be prorated based on the length of the outage.
  • Refunds or credits for outages will not exceed the amount paid for the specific service during the period of the outage. We aim to maintain high levels of service uptime and will work with you to resolve any issues related to service outages promptly.

    9. Legal Disclaimers

    This Refund Policy is governed by the laws of INDIA without regard to its conflict of law principles. Any disputes arising under or in connection with this policy shall be resolved exclusively by the courts in INDIA.

    9.1. Limitation of Liability
    Our liability for any refunds, cancellations, or service disruptions is limited to the amount paid by the customer for the affected services during the relevant billing cycle. We are not responsible for any indirect, incidental, special, or consequential damages, including lost profits or business opportunities, even if we have been advised of the possibility of such damages.

    10. Changes to This Refund Policy

    We may update or amend this Refund Policy from time to time to reflect changes in our services, pricing, or legal requirements. Any modifications to the policy will be posted on this page, and we will notify you via email or through our website if significant changes are made. Your continued use of our services after any modifications to this policy constitutes your acceptance of the updated Refund Policy.

    11. Contact Information

    If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

    Email:
    refund@hostingtom.com

    Address:
    Hostingtom
    C/O: Jeeban Services India Private Limited
    Markona, Balasore, Odisha
    India
    756126

    Phone:
    +91-8018-069-059 We are committed to providing excellent customer service and will do our best to resolve any refund-related issues promptly and fairly.


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