Privacy Policy

Last Update: 06.10.2024

1. Introduction

Welcome to Hostingtom (Managed by: Jeeban Services India Private Limited) ("we," "us," or "our"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including any hosting or related products (collectively referred to as "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to all individuals who access or use our Services, including visitors, customers, and business partners. It covers the collection, use, and protection of personal data by Hostingtom (Managed by: Jeeban Services India Private Limited). The policy also outlines your rights as a data subject, and how you can manage your privacy preferences.

3. Information We Collect

We collect several types of information to provide and improve our Services. This section details the categories of data we gather:

3.1. Personal Information

This is information that directly identifies you as an individual. Examples of personal information we collect include:

Contact Information:

Name, email address, phone number, billing address, and account login credentials.

Payment Information:

Credit card numbers, payment history, and billing details.

Account Details:

Hosting plan details, domain registration data, and customer support interactions.

3.2. Non-Personal Information

We collect non-personal data that does not directly identify an individual. This data helps us understand how our Services are used and to improve user experience:

Technical Data:

IP addresses, browser types, device identifiers, and log files.

Usage Data:

Information about how you interact with our website, such as pages visited, time spent on each page, and navigation patterns.

3.3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your online activities. These help us improve functionality, enhance security, and provide personalized experiences.

Types of Cookies:

Essential, analytical, advertising, and preference cookies.

Third-Party Tracking:

Some third-party services, such as Google Analytics, may place cookies on your device to collect usage data.

4. How We Use Your Information

The personal information we collect is used for the following purposes:

4.1. Service Provision

We use your personal information to provide the core functions of our hosting Services, such as:

Setting up and maintaining your hosting account.

Processing payments and invoices.

Providing technical support and troubleshooting.

4.2. Service Improvement

We continuously work to improve our Services. We may use the collected information to:

Analyze usage trends and behavior to enhance functionality.

Monitor the effectiveness of our Services.

Perform research and development activities.

4.3. Communications

We use your contact information to communicate important notices, such as service updates, promotional offers, or billing reminders. You can choose to opt-out of marketing communications at any time.

4.4. Legal Compliance and Security

In some cases, we may need to use your information to comply with applicable legal obligations or to enforce our policies, such as:

Detecting and preventing fraud or unauthorized access.

Ensuring compliance with legal and regulatory obligations.

Addressing security risks and safeguarding our infrastructure.

5. How We Share Your Information

We do not sell or rent your personal information. However, we may share data under certain circumstances, as described below:

5.1. Third-Party Service Providers

We work with trusted third-party partners to deliver our Services. These may include payment processors, data storage providers, and marketing platforms. These third parties are only given access to the information they need to perform their designated functions, and they are required to keep your data confidential.

5.2. Legal Requirements

We may disclose your personal information if required to do so by law or if we believe such action is necessary to:

Comply with a legal obligation, including lawful requests from public authorities.

Protect and defend our rights or property.

Prevent or investigate possible wrongdoing in connection with our Services.

5.3. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a third party. We will notify you of any such change in ownership or control of your personal data.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

6.1. Retention for Legal Compliance

Certain information, such as financial records, may be retained for legal or regulatory purposes, even after your account has been closed.

6.2. Data Deletion Requests

You may request the deletion of your personal information at any time. However, please note that some information may need to be retained for record-keeping or compliance with legal obligations.

7. Data Security

We are committed to safeguarding your personal information and employ a variety of security measures to prevent unauthorized access or misuse of your data. These include:

Encryption:

We use encryption protocols to protect sensitive data, such as payment information, both in transit and at rest.

Access Controls:

Only authorized personnel have access to your personal data, and we implement strict access control policies.

Security Audits:

We regularly review and update our security practices to address emerging threats.

7.1. Security Breaches

In the event of a data breach, we will notify affected users promptly and in accordance with applicable data protection laws. We will also take steps to mitigate any potential harm and prevent future breaches.

8. Your Data Protection Rights

You have certain rights under data protection laws, depending on your jurisdiction. These rights may include:

8.1. Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

8.2. Right to Rectification

If any of the information we hold about you is inaccurate or incomplete, you can request that we correct or update it.

8.3. Right to Erasure

You may request the deletion of your personal information, and we will comply unless we are required to retain it for legal or legitimate business purposes.

8.4. Right to Restrict Processing

Under certain conditions, you can request that we limit the processing of your personal data, for example, if you contest the accuracy of the information.

8.5. Right to Data Portability

In some cases, you may have the right to request that we transfer your personal information to another service provider, where technically feasible.

8.6. Right to Object

You have the right to object to our processing of your personal data for certain purposes, such as direct marketing. You can opt-out of marketing communications at any time.

8.7. Right to Withdraw Consent

If you have provided consent for the collection or processing of your personal data, you may withdraw that consent at any time. Please note that this will not affect the lawfulness of processing based on consent before its withdrawal.

8.8. How to Exercise Your Rights

To exercise any of these rights, please contact us at [email address]. We may require you to verify your identity before fulfilling your request.

9. International Data Transfers

Our Services may involve the transfer of your personal information to countries outside of your home jurisdiction, where data protection laws may differ. We take steps to ensure that your data is protected, regardless of where it is processed. This may include the use of data transfer agreements, such as the European Union's Standard Contractual Clauses.

9.1. EU-U.S. Data Transfers

If you are a resident of the European Economic Area (EEA), we comply with applicable legal requirements regarding the transfer of personal data to countries outside the EEA.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant updates via email or through our Services. Your continued use of our Services following the posting of any changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Email:

support@hostingtom.com

Address:

Hostingtom
C/O: Jeeban Services India Private Limited
Markona, Balasore, Odisha
India
756126

Phone:

+91-8018-069-059

We will respond to your inquiries within a reasonable timeframe and take the necessary steps to address your concerns.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of INDIA. Any disputes arising from or in connection with this policy will be subject to the exclusive jurisdiction of the courts in INDIA.

14. Complaints

If you believe that we have not handled your personal data in compliance with this Privacy Policy or applicable data protection laws, you may file a complaint with your local data protection authority. We encourage you to contact us first so we can attempt to resolve your concerns.